Thank
You!
Improve your customer service
increasing
inefficiency
by
To give the best customer service, service so good that it crushes
the competition, you need to focus on your own inefficiencies.
Not to eliminate those inefficiencies, but ensure they’re
inefficient enough, and that you have enough of them.
Here’s a secret of great customer service that nobody is going to tell you,
because it sounds so weird. But it’s the truth:
