The introduction of
workflow as you know it
Fast-forward to the 1960s, when
information systems were introduced.
Each new piece of software added a
specific functionality, such as database
management. These modules were
used independently—compared to now
when multiple pieces of software are
integrated to automate a full workflow.
The 1970s were a decade of unfounded
optimism about the positive impact new
technology could have on productivity
and efficiency. As the first sophisticated
office information systems were
introduced, it became harder for
employees to alter standard office
procedures based on circumstance.
This led to many organizations
rejecting the technology.
TAKE A LOOK BACK:
The workflow evolution
It makes sense that throughout history
people have always tried to find ways
to make processes more efficient.
After all, if businesses want to
expand (as most do), this question
will arise: What’s the least expensive
way to achieve a positive outcome
while increasing capacity as demand
also increases? Take a look at how
workflow has evolved since the
Before the 1800s, to improve
productivity, two factors were
considered—workflow and wages.
Then the Industrial Revolution
happened, introducing a third
applied to well-structured tasks
that were costly when it came to
manpower—mostly farm and factory
work—not to the administrative
and office work that existed.
FREDERICK WINSLOW TAYLOR,